FAQ

Frequently Asked Questions

 

How do I get started?

Start by choosing the city in which the restaurant(s) you would like to view are located. This is not necessarily the city you live in. Some Whoville restaurants deliver to parts of Whatplace and some Citytown restaurants deliver to parts of Whoville. Once you have chosen your city, enter your full address to view the correct list of restaurants available to your area.

How does your service work?

We provide delivery from your favorite Whoville, Citytown, and Whatplace restaurants to homes, businesses, hospitals, colleges, etc. Orders may be placed online at Sample.datadreamers.com or via our Apple or Android ordering app.

How long will my delivery take?

Normally we quote around 45 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible.

Can I order food from multiple restaurants?

We allow you to place orders from two restaurants. However, you must meet the required minimum order for each restaurant and pay the delivery fee for each restaurant that you order from.

What forms of payment do you accept?

We accept Mastercard, Visa, Discover, and American Express.  Please keep in mind that we do charge a small processing fee for all credit cards.

Should I tip my driver?

Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation.

Where do you deliver to?

Your Delivery Service provides delivery to Huntsville, Madison, Athens, Decatur and their nearby, surrounding areas. This includes most residential addresses and all area hospitals, colleges, businesses, and Redstone Arsenal.

What do I do if my order is late, wrong, or never arrived?

Contact Customer Support at support@test.com or 123-456-7890

How do I cancel an order after I've placed it?

Contact Customer Support at support@test.com or 123-456-7890, Please note that an order cannot be canceled after it has been sent to the restaurant.

How do I customize my order by removing an ingredient or adding a special request?

When you choose an item, there will be a Customize Order button. Click Customize Order and type which things you would like to remove or which special request you would like to add. For example, if your sandwich usually comes with onions and you would like to remove them, you would click Customize Order and type no onions.

Contact us with any questions or concerns.


PLEASE CONTACT Sample Site WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES

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Lunch Hours

10:30AM-3:00PM

Dinner Hours

3PM-10PM

Contact

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